Last month, Utility Dive posted an article describing how big tech (Google, Amazon, etc.) is taking the lead for home automation and energy management. But there is still hope for utilities – they have trusted relationships with customers, Dive says. Chasms of Risk Tolerance There may not be a pair of industries more dissimilar than big tech and utilities. Big tech has so much cash flow they can afford to have half their products bomb: Amazon failures include Fire, Destinations, Local, Register, and Importer. I only recognize Fire and none of these other boondoggles. Too bad, so sad for Mr.…
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I have written about, and formally discussed, strategic energy management (SEM) so much I was sure I already wrote a Rant on the topic. After looking, I wrote about SEM and Yoda, Try Not, Do or Do Not, a year ago, but that was about measures and opportunities. This time, let’s consider SEM programs. SEM Beyond Industrial Strategic energy management is often pigeon-holed as an industrial or manufacturing effort. This is unfortunate and wrong. Strategic energy management is great for commercial and multi-family facilities. Strategic energy management is especially good for MUSH (municipalities, universities, schools, and hospitals) but also office…
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Constant, 60 Hertz, 120/208 Volt, 277/480 Volt power, 99.999% of the time. That’s it. That is all electric utilities need to supply their customers. Like Porsche’s slogan, “There is no substitute,” a utility’s slogan should be, “There is nothing else.” This post features examples of what utilities can do, and probably not do, for increasing customer engagement, sales, and services. Smart Load Building - Yes Smart load building fulfills a customer need, and in many cases, produces net benefits to the environment and reduces emissions. Not-smart load building includes selling toaster coils to make hot water or space heat –…
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A couple months ago, I co-authored an AESP Strategies article with Diana Husmann from Nexant and Teri Lutz from Tetra Tech. The subject was non-residential behavior programs. One of the undercurrents that was revealed to me in that process is that strategic energy management, SEM, seems to get pigeonholed as a “behavior program”. First, to digress a bit, every program is a behavior program. ACEEE summarizes these nicely in their Field Guide to Behavior Programs. A super summary of behavior elements are as follows, taken directly from that paper. Cognition programs focus on delivering information to consumers. Categories include general and targeted communication…
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