by Jeff Ihnen | Aug 13, 2019 | Energy Rant
The Wall Street Journal published an interesting article last week – it would be fascinating if it weren’t sadly true. The title: Everyone Hates Customer Service. It is a perfect addition to my continuation of last week’s post regarding innovation with electric...
by Jeff Ihnen | Apr 15, 2019 | Energy Rant
This blog features dozens of posts regarding the nuances, obscurities, and upside down world of the public utility industry. To wit, every other industry provides things people need or want at the lowest possible price in competition with dozens or even hundreds of...
by Jeff Ihnen | Dec 19, 2016 | Energy Rant
A couple years ago at an AESP conference, we had a fascinating speaker and topic. It was one of those that had me thinking deeply and philosophically. The subject was technology and the future. The takeaway: every problem is either a technical problem or one of human...
by Jeff Ihnen | Mar 9, 2015 | Energy Rant
Recently, Utility Dive released its report, 2015 State of the Electric Utility – a compendium of utility company prognosticative surveys. Findings include: Utilities will move away from vertical integration – see last week’s Utility 2.0. The biggest opportunities are...
