Customer Engagement – Get With it or Get Lost

Groupthink and the Yes Man

When this post launches, I will be sitting in a critical thinking course as part of AESP’s National Conference. As luck would have it, I also stumbled onto a couple interesting articles while eating my curds and whey last week. The first covers echo chambers from Inc....
Customer Engagement – Get With it or Get Lost

And the 2017 Oscar Goes to… AESP!

Happy New Year! I am launching 2017 with this positive, upbeat Rant (my apologies to all my Oscar the Grouch fans). I have a go / no-go test for our company’s involvement with organizations: if we are going to be members of something, we are going to participate in,...
Customer Engagement – Get With it or Get Lost

Distributed Energy; Batteries and Bread Machines

The Association of Energy Services Professionals (AESP) Summer Conference included interesting bookend plenary discussions for this post.  The opening plenary featured motivational speaker, Murray Banks; not to be confused with Matt Foley: “eating a steady diet of...