When I was a kid, maybe in junior high, we were assigned a project to describe, step by step, how to make a peanut butter and jelly sandwich. After moment of, “huh,” I understood the task and purpose of the assignment. There isn’t enough of this type of assignment in efficiency programs or business today. On many occasions in recent years, I’ve had to explain how the utility business works, how we handle aspects of our business, or how a program process works. When the receiving end is fully invested in understanding these things as well as they can, both…
Read More
