As a glutton for punishment (I look forward to getting past sciatica so I can run marathons again), I tasked myself with getting to the technical bottom of this article from Utility Dive: Energy storage for grid reliability can increase carbon emissions: University of Michigan study. The article doesn't get into the details, so I dived into the source document sponsored by the University of Michigan – a brutal read – like the last miles of a marathon, maybe Heartbreak Hill or Central Park. I spare readers the pain so they can follow along from their La-Z-Boys. I know enough about wholesale electricity markets to use terminology and…
Read More
The Wall Street Journal published an interesting article last week – it would be fascinating if it weren’t sadly true. The title: Everyone Hates Customer Service. It is a perfect addition to my continuation of last week’s post regarding innovation with electric utilities. Are Electric Utilities in for a Taxi Ride? Tales of Customer Service Last week during a raging thunderstorm, I was in the pickup-window line at Walgreens. It’s a pickup window, not a chat room. Every time, the cars ahead of me take at least five minutes each. What are they talking about up there? The baseball trade…
Read More