Last week I attended the American Council for an Energy Efficient Economy’s (ACEEE) Summer Study for Industry, which had excellent content, but one phrase prompted me to this week’s topic, one that’s been simmering a while in my gray matter. Due to multitasking and poor note-taking, I don’t remember the phrase exactly, but it was something to the effect of the rule of three. My version is when it comes to project performance and customer satisfaction (and many other things), three in a row has meaning. Fortunately, the conference featured heavy doses of benchmarking, planning, and continuous improvement, which is…
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