Constant, 60 Hertz, 120/208 Volt, 277/480 Volt power, 99.999% of the time. That’s it. That is all electric utilities need to supply their customers. Like Porsche’s slogan, “There is no substitute,” a utility’s slogan should be, “There is nothing else.” This post features examples of what utilities can do, and probably not do, for increasing customer engagement, sales, and services. Smart Load Building - Yes Smart load building fulfills a customer need, and in many cases, produces net benefits to the environment and reduces emissions. Not-smart load building includes selling toaster coils to make hot water or space heat –…
Read More
