The safety of our clients and staff is very important to us, and we’re doing everything we can to control and prevent the spread of COVID-19. Below, you’ll find the safety precautions we’re taking to keep everyone in good health.

Safe Work Practices

Michaels’ employees exercise good hygiene and infection control practices every day. This includes:

• Stay at home if you are sick.
• Frequent hand washing with soap and water for at least 20 seconds. When soap and running water are unavailable, use an alcohol-based hand rub with at least 60% alcohol.
• Avoid touching eyes, nose, or mouth with unwashed hands.
• Practice respiratory etiquette like covering coughs and sneezes.
• Maintain 6 feet of social distancing.
• Use non-contact methods of greeting to avoid handshakes.

Screening Process

Health screenings are completed on all employees who are making site visits (starting two days prior to the visit and daily through the duration of the trip) as well as those who are working in the office. Employees complete an online survey each morning, which collects the following information:

• Current temperature
• Symptoms
  • Fever or feeling feverish (chills, sweating)
  • Cough that is unusual for you
  • Shortness of breath
  • Sore throat
  • Muscle aches or body aches
  • Vomiting or diarrhea
  • Acute loss of sense of taste and smell
• Have been diagnosed with COVID-19 and not yet cleared to discontinue isolation or are you under evaluation for COVID-19 and waiting test results?
• Have you been in close contact with people with these symptoms or who have been diagnosed with COVID-19 within the past 14 days?

The Director of Human Resources sends out the survey the night before each business day and weekends as needed. Employees are to complete the survey at home or first thing when they arrive in the office. Employees with symptoms will stay home or go home immediately. Human Resources reviews the screening data and follows up with employees who do not pass the screening. Employees are not allowed to perform the schedule site visit or work in the office if they do not pass the screening.

Site Visits Preparation

In preparation for a site visit, employees review the following information with each customer within 3 days of the site visit:

• Has anyone at your facility experienced symptoms or been diagnosed with COVID-19 within the last 3 days?
  • If yes, do you have any information about the area where the person was working and its proximity to where I will be in the facility?
  • Let them know you may need to re-schedule based on the perceived risk and proximity of the positive person. Employees will discuss these situations with their supervisor if needed.
• Can you notify us if anyone at your facility is diagnosed with COVID-19 within 14 days of our visit?
• Do you have any special COVID protocols that I need to comply with?
• Review our COVID safety protocols:
  • We are taking temperatures and screening for symptoms starting two days before the site visit.
  • We will wear a mask.
  • We will wash our hands frequently.
  • We will maintain 6 feet of social distancing.
  • We will use non-contact methods of greeting to avoid handshakes.
  • We will stay home if we are sick.

On-Site Precautions

We will follow the travel recommendations of federal, state, and local authorities and the requirements of our clients and customers. To protect the safety of our employees and clients/customers, employees performing site visits will be required to:

• Complete health screening starting two days before travel and through the duration of the trip.
• Reschedule or reassign the site visit if the employee is feeling sick.
• Wear a mask (surgical or cloth mask) while on site and in all public places while traveling.
• Wash hands or wear disposable gloves before handling any customer equipment.
• Wash hands or use hand sanitizer before leaving facility.
• Maintain 6 feet of social distancing while at the facility and all public places.
• Employees will travel alone by car or wear a mask if others are in the car.
• If the employee tests positive or has a known exposure within two days of the visit, the Michaels Product Manager will inform the client and/or customer immediately.
• Follow any additional protective measures requested by the client/customer.