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customer service

Used Cars and the Energy Industry

Pretty Pleas to the Purchasing Department

By Energy Rant No Comments
I have a lot of gray hair. It’s a little frightening to see the age setting in when I see myself on video, but the years of wisdom from living life are nice because I’ve had the midlife crisis (20-some years ago), and I have learned to roll with things easily. Don’t confuse that with being intense as hell and unyielding on a few straightforward business and personal standards. One of the things I’ve learned is that if a person’s mission is to earn as much salary as possible, they should switch jobs every three to four years (red flag)…
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electric

Electricity – Breakpoints, Tipping Points and Imagination

By Energy Rant One Comment
The Wall Street Journal published an interesting article last week – it would be fascinating if it weren’t sadly true. The title: Everyone Hates Customer Service. It is a perfect addition to my continuation of last week’s post regarding innovation with electric utilities. Are Electric Utilities in for a Taxi Ride? Tales of Customer Service Last week during a raging thunderstorm, I was in the pickup-window line at Walgreens. It’s a pickup window, not a chat room. Every time, the cars ahead of me take at least five minutes each. What are they talking about up there? The baseball trade…
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