As a kid, I remember contemplating why we needed to learn math when we had pocket calculators. Lucky for me, the keyword is contemplating rather than complaining. Math was easy for me for longer than I can remember. My first memory was flash cards. My father, who never carried a calculator, emphasized the importance of math. His calculator was a short pencil – the kind you get with the golf scorecard – and anything to write on to do long math. “Worksheets” included boards, walls, shelves, bags of seed or feed, farm equipment, or anything that would take graphite. Doing…
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I have a lot of gray hair. It’s a little frightening to see the age setting in when I see myself on video, but the years of wisdom from living life are nice because I’ve had the midlife crisis (20-some years ago), and I have learned to roll with things easily. Don’t confuse that with being intense as hell and unyielding on a few straightforward business and personal standards. One of the things I’ve learned is that if a person’s mission is to earn as much salary as possible, they should switch jobs every three to four years (red flag)…
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The Wall Street Journal published an interesting article last week – it would be fascinating if it weren’t sadly true. The title: Everyone Hates Customer Service. It is a perfect addition to my continuation of last week’s post regarding innovation with electric utilities. Are Electric Utilities in for a Taxi Ride? Tales of Customer Service Last week during a raging thunderstorm, I was in the pickup-window line at Walgreens. It’s a pickup window, not a chat room. Every time, the cars ahead of me take at least five minutes each. What are they talking about up there? The baseball trade…
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