Blog

I am not an expert in customer satisfaction, but I can say anyone working at our company better know our values statement, which is all about customer satisfaction. I can also tell you I am a consumer of goods and services, so I thought I might share some thoughts from my perspective on this subject.Read more

The source of this post is a report by Northeast Energy Efficiency Partnerships (NEEP), Next Generation Energy Efficiency. The direction of things going forward, as described in the report, is boiled down to a few key themes noted in the introduction: Deep comprehensive cost-effective savings for all fuels Controls and other intelligent efficiency technologies AdvancedRead more

Ross Shafer delivered the keynote speech at AESP’s 2016 National Conference in Phoenix a few weeks ago. Mr. Shafer is a former late night talk-show host/comedian, game show host, author, and speaker. His message for AESP was excellent. He was engaging and funny, but most importantly, he presented sound, valuable advice for business; specifically customerRead more

I did some research on features and benefits, in general.  A quick internet search of features and benefits revealed that definitions vary from one source to the other.  Indeed, we surveyed our own management team for features and benefits of the services and programs we provide.  I found that one person’s program description was another’sRead more

Last week I attended the American Council for an Energy Efficient Economy’s (ACEEE) Summer Study for Industry, which had excellent content, but one phrase prompted me to this week’s topic, one that’s been simmering a while in my gray matter.  Due to multitasking and poor note-taking, I don’t remember the phrase exactly, but it wasRead more