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customer relationship

State-Run Programs: The Potemkins

By Energy Efficiency, Energy Rant 2 Comments
This week, I was handed a layup via this opinion piece from a Montanan.  He describes “verification and measurement” as a “cottage industry of consultants  running around figuring out what light bulbs end up in what rooms and what their average hours of use will be. They compile this info, run it through a bunch of formulas and computer programs.”  The evaluation of Northwestern Energy’s programs resulted in them being ordered by the PSC to refund ratepayers $3 million of cost recovery.  My first point is he should be grateful that someone pointed this out.  However, his solution, state-run programs,…
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Dude- Cheap Cookies

By Energy Efficiency, Energy Rant No Comments
Taking a suggestion from an anonymous rant reader , I purchased and have been reading a book called Predictably Irrational.  Figuring out peoples’ decision-making process is my job – to win proposals, design programs that people want, and how to attract and keep the best workforce.  Process evaluation of EE programs contributes a great deal to this as well. Now, I ask you to find a calm state of mind, such as lying in bed on Saturday morning.  Relax.  Hang with me till I explain this.  For worse and better, engineers are more rational than non-engineers.  Why?  Because they like…
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