Communication in our business of delivering energy efficiency services, reports, and projects, and in any organization for that matter, is almost always an issue. One thing never heard is, “I don’t want to know all that. Stop it.” Why? Because the receiver can hit the ignore button or the delete button, but more often because there is hardly ever too much information transfer. Here are some gold nuggets regarding communication. The documentation rule: If it isn’t written down and shared with stakeholders in near real time – like after a meeting, phone call, event, milestone, on the same day, or…
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